SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good material and looks very strong) Long time delivery to Russia(
Instant door-to-door delivery. Quality packaging. Excellent product. Well done.
Product well but came with a part descorturada but the store refunded part of value. But the material is very well!
very cool thing! yes, the sticks are flimsy, but the basket itself is just fine. plus carrying handles are sewn to the basket and you can safely carry even a full one. convenient and cool thing! I recommend the seller and the product
great product, good quality, good size. i reccomend it
Super thing and quality
easy and handy!
super! roomy, stylish, colors lingerie at. i am so satisfied! thanks to store.
Nice basket. Light, roomy. The quality is very good.
The fastest delivery
Delivery to the doors is ultra-fast (3 days). The material of the frame, fabric and plastic joints is durable. The basket is roomy. What you need! Thank you)
The goods came exactly as I ordered. He went perfectly to the bathroom interior. Sizes correspond. The store sent the goods quickly, the packing is good. A little delayed goods on the way, but there is no fault of the seller. I liked the goods. Thank you
its kinda nice, just smaller that what I thought it would be.
I love this laundry basket! It is so helpful by washing. The size is just Perfect (of course If you are more than 4 person it might be a bit tight). Colour is Nice, modern, it looks just Perfect. The communication with store is top! They informed Me About each step even that the goods is now on final delivery, so u always know where is your money, i really appreciate as I have problems with postal deliveries. Thank you again I would buy again. Reccommend to everybody!
Very easy thing! It's a box in perfect condition. The quality is good. Though of course not for small bathrooms. Put on the balcony.
Great! Nice basket! Now NP need to dig into the underwear and sort it before washing! Assembly is easy, the quality is excellent!
Delivery is fast, brought in a week about, packed well, as a gift put a coupon for a discount for the next order
store super considerate product optimal quality and practical. identical the photo and the shipping arrived in 20 days. recommend the shop!
The goods correspond to the description, as in the picture. Very fast delivery to St. Petersburg, less than 5 days. Delivered by courier
Everything is as I expected, according to the description. A capacious basket. About the delivery to remote settlements: If you think that the process is delayed, contact the store through messages, perhaps the goods have been cool for a long time on the mail, I expect. faster and easier to pick it up yourself.
Very quickly arrived. Not particularly stable, but with underwear normally holds.
I love it is exactly like the picture and very easy to assemble in 5 minutes. there are handles one can carry easily. thank you. I am looking forward to the second.
Recommend! The thing is cool.
The goods received 3 weeks after the order. Well packed, nothing damaged, assembled easily. I like it. Recommend
Basket perfect fit us in the bathroom! Happy Shopping
7 days delivery. Cool thing!!! On the bottom I will put cardboard squares for the form. Thank you. Shipping fast. The store is well done!!!