SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
exactly as described, shipped really fast thank you store so much!
I received the organizer today the manufacture of the rack is strong, and after use I found it really practical and helps to regulate the minerals I was very impressed thank you to the store I recommend buying from him I will ask for more
Just like the photo.
Order. Came a month to. All in one piece. Packed in box and package. Product description. Put 5.
Very comfortable, Pan does not fall down, all visible, keep comfortable, has written another, for square, recommend to all store, thank you very much. Can not wait a second.
As described. Pans are held. Already use.
Very sturdy. Great quality
Ordered 23.11 received the post office in Moscow in 31.12. Super quality! The size accurately described! Track to track! The only thing on my scared is that when you order one holder Shipping free if you add in cart two and more pieces delivery more than 3500 rubles, when the holders is three times cheaper) I had two of so I issued two different order to delivery was free but the store packed in one package of him is a big thank you!
In Brest, it was late, goods satisfied, holds even cast iron pans, great,
The goods went long, because. Delivery hit the time of spring quarantine 2020. But the goods came and it is of excellent quality!!! The store always politely answered questions and extended the protection of the goods. About the stands, I can say that they are very good and very high quality. The width of the distance between the holders can be exposed independently. Nothing flips and does not fall. Steel heavy pans of small and large diameter. Super!
Good support. Recommend
Quality, strong, corresponds to the description. Happy, I use with pleasure
Excellent very good furniture product
Thank YOU very much! ***** 5 *****
Nice, but check the size before you order, to make sure it fits in your drawer... In my case I had to lay it on the side, but works we'll like this as well...
A great organizer, the quality is good.
super recomendable!!!
A great organizer, pans perfect got into!
It fulfills its function
Excellent as the picture quality is excellent
Excellent quality, to St. Petersburg the parcel reached in 16 days
Good and necessary support. Thank you!
Sturdy construction, made of metal. Long went because of the sale. Very satisfied with the purchase
Nice handy thing, we are very happy. Come in Moscow approximately one month.
Product good quality consistent with the description, durable, useful for recessed kitchen-as most recommend
Good fitting, more convenient It is in the "lying" position. Standing pans outweigh. Thank you.
Good, like on the photo, and arrived fast