SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
loved perfeitoo!
fine quality, is thick fabric. without protruding thread and odorless. goods come. thanks to store. recommend
I came quickly 2 weeks before the MO. Great big basket! There are zavjazochki from above! I recommend!
Friends, take it! do not regret. quality is wonderful, fast delivery.
excellent basket! Dense material with application inside. Look nice.
quality super
The parcel arrived 20 days before Istanbul the parcel is fully tracked! The order brought home the cloth is very good dense
norms. little on the family for dirty laundry. let it go under clean towels
excellent
Cool bags for storage, good quality, very roomy, the order is satisfied, i will order more. Delivery slightly more than 2 weeks in komi.
Good quality! The basket is large and roomy. The picture is clear. I recommend!)
all perfect! very thick good bag! thank!
more will be thought in size, overall and all likes. to store.
comfortable shopping cart, will be more thought but
good shopping cart, dense, roomy
basket as in the description. good, big thought would be less.
excellent basket
excellent shopping cart! has surpassed the waiting! second order
Look really great. Just smell a little bit but my laudry will totally override this.
Basket is large and neatly made. Recommend :)
perfect and quality comfortable basket. I use storage yarn. comfortable me
ordering second time. delivery fast, price and quality are excellent.
we like very delighted
fast goods arrived two weeks. description, good quality material, hessian like tight, top can tighten very like basket it for i bought dirty, but can use for toys. satisfied very, and store recommend!!!!
ukraine delivery 3 week. useful thing, laundry applied. good quality and material. all match on description, shop communicated recommend store......