SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good, tight
The basket is normal, the size is slightly larger than the bucket Delivery14.01-06.03. At first they did not send me for a long time, after my report it turned out that the color I needed was not available, I had to choose another one. I wanted yellow, because. it's bigger. But I agreed to bears too. Later they assured me that the goods were sent and gave him the track number. A month passed ... and silence. I write again ... and they send me a new track number it turned out that no one sent anything, and then the parcel began to move in. When I started writing to the seller, it turned out that I had previously ordered a lunch box from him. And with the delivery, too, there was some kind of parking, but I do not blame him. Naturally, good delivery costs money. By taxi 50 meters is 100 rubles, but here already from China delivered. Thank you, have not lost. So you want cheap, please be patient
cool basket matches the description. straight stitching, foreign no odors, of waterproof material inside. long-минусов of shipping (мес. about 1.5) although the day after sent goods store. tracked track no. tactful communication highly-seller. goods seller recommend!
all like, to be more than expected
Came crumpled, well iron. The bottom of the basket is glued. The material of the basket is dense. Delivery month. The parcel was tracked in russia. At the bottom is a small black spot.
basket very good! comfortable handle, drawstring. store recommend! tracked
elegant!!! quality is good!
Ok
good quality, smooth fabric, oilcloth inside, bright print smell no. use led toys. advice!
good shopping cart. came month. thick material. inside, tipo клеенки something. strong was not smell. balcony and trouble night no. recommend
all is very nice
Ordered June 11, store sent June 16, arrived July 8. Very good product.
Very good! Great quality! Recommend.
basket very cool!!! quality is excellent.
like of visible but not no .. .. like bag overall .. spread out as only need
big wall keeps good, hard bottom slightly larger waited not immediately sent
slightly longer will be thought. all so wonderful, the goods satisfied, beautiful, qualitative, comfortable
We are very satisfied, the basket is large, roomy, the form holds well. I'll order more. I recommend the seller.
cool basket is good quality but proved that even less thought capacity is large
excellent! buy more price will decrease
Quality, very much, i recommend
basket three from this store quality excellent!
i satisfied, take, fast shipping
come to intact, less shipping month. out cool look, were justified standby. bag dense and hard, barrel as worth. does not lose shape
the parcel after sending is for some reason returned. the seller asked me to choose another product, the same back for some reason I could not send. Delivery to the Ulyanovsk region is 1.5 months. the seller responded very long.