SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item arrived yesterday. I received them safely. The item was delivered cleanly without any damage.You are very trustworthy stores and the transaction was smooth. I looking forward to buying on one of your store again.
Big, cute, very fast shipping (less than 3 weeks, when usually it takes over 1 month). I like it!
is really pretty
very nice & perfect!!! new very fast. many thanks!
Recommended.. good quality
good
cosmetic bag excellent, прошита good, no roomy very. not заказываю first time. shipping fast.
stunning brand, bag very comfortable! it is incredibly satisfied!
very good
just as picture, beautuful
Neceser muy buen acabado, tejido fuerte. Muchísimo mejor de lo k me esperaba, gracias vendedor.
quality is good, matches the description. roomy large
thank you very much
quality is good, roomy bag.
cosmetic bag, have quality. more'll take)
arrived fast, monitored through. excellent spacious
All is well, only I thought a little denser, and so spacious
comfortable, holds the shape, roomy, the color is slightly lighter than on the sample! tracked, I advise this seller!
The ends of the zipper are separated by metallic fittings, does not correspond to the description. in general, the quality is good and odorless.
beautiful cosmetic bag, beautiful, high-quality, it's a pleasure!
4 arrivals because the color of the cosmetic bag is much duller than in the picture of the seller (Koenitki, the rest is in order)
Delivery two weeks, the quality is super, very comfortable
Cute cosmetic bag ❤ very fast shipping and delivery. I recommend !!
Exceeded my expectations It's my first order !!! Beautiful toiletry that arrived in perfect condition after approximately 50 days. The print is exactly like the one in the picture and the seams are of very good quality. It's bigger than I expected, which is very good news !! measures approx. 25 cm long x13cm high x9 cm deep. Both the fabric and the closure look quite resistant and the fabric that is inside the product is waterproof. It has 2 side pockets inside the bag. Literally fit all my makeup! I'm really satisfied with my purchase !! my only but it is the time that took me to arrive but it is clear that this is not the supplier's fault !! The wait was worth it :)
I am satisfied with the goods. The order has made 02.02, has come 10.02.