SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cosmetic bag good. seams are good. matches the description. fast shipping. thanks to store. this product recommend. seller and recommend this.!!!!
not all it likes. thread pair has been in the seams. for removed. colors beautiful. will take the bigger one. 18 days delivery. thank you!
Everything is OK, perfect quality. Very good trade. I can recommend item and store together.
commodity description, good quality, roomy, inside have pockets. stitched good, no no. order track. store recommend.
As described.
and good quality fabric sewing. roomy makeup solid zipper around perimeter base. thanks to store.
neceser large colors than pictures
Very nice product. Received very quickly.
satisfied very excellent products the quality is good, daughter west thank you!
I thought it was like a flat bag but this had a wire holding/supporting the top which is a +++. There are two side pockets. It is a decent size to hold the amount of makeup I have.
all great m arrived in a short time and super cool
very cool, roomy, is not true color.
Is all good thank you, recomended
item matches the description. quality is good. store recommend.
stitch surprisingly good! very worked well lock. top inserted iron wire, because of the good what keeps top. there are 2 extra pocket. stayed very satisfied.
Finally I got this! Recommend this store
The item arrived yesterday. I received them safely. The item was delivered cleanly without any damage.You are very trustworthy stores and the transaction was smooth. I looking forward to buying on one of your store again.
Big, cute, very fast shipping (less than 3 weeks, when usually it takes over 1 month). I like it!
is really pretty
very nice & perfect!!! new very fast. many thanks!
Recommended.. good quality
good
cosmetic bag excellent, прошита good, no roomy very. not заказываю first time. shipping fast.
stunning brand, bag very comfortable! it is incredibly satisfied!
very good