SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
better than i expected!
Good product, arrived on schedule. Well packed.
I was looking for a shelf for a narrow bath (less than 70 cm) the quality is good, not flimsy, with rubber lining from slip, the width is adjustable. Convenient piece, I recommend
excelente
very good
Great just! Fits and is still firmly also!
The goods arrived in order.
The shelf is good. Came quickly. I thank and recommend the seller.
I'm excited. It doesn't slip. Delivery time was 5 weeks and 3 days to Germany
Packed perfectly took 2 PCs in the bathroom and in the kitchen in the kitchen is too big
Perfect. Adheres very well at the edges of the bathtub. I am very satisfied
Product arrived on time and intact, very well packaged and protected. Fits very well in my bathtub. I am satisfied with it. Thank you !
The goods came good and convenient, only with a small crack., most likely during transportation damaged.
Good
Shipping very fast. Exactly the picture thing. Very useful. What I needed for the bathtub
Things were settled amicably. Seller was in constant communication. Resposible store. Recommended
Very good quality, delivered within a few weeks to Poland in good condition, convenient and comfortable. Highly recommended. Thank you a lot.
Excellent store
The product returned from customs, but the store contacted me and sent it back to me. Very happy with communication
Recommend goods as the picture. Perfect
Ukraine. It came in 20 days. Well packed, all whole. The capacity is quite large
The color is more anthracite gray than black
Fast shipping, in a week I had it at home! It comes very good packed and the quality is much better than I expected. I'll repeat, thank you!
Very nicely done, high quality, adjustable
perfect
Great product Great Price
very good
As described, it arrived in perfect condition. The only catch is that the plastic seems unrigid.
A very practical and nice shelf for a bathtub, I sincerely recommend it
Not opened yet (Xmas present). Good package.
As it appears in the photo. I 've used it a couple of times and at the moment I have no complaint
Very convenient shelf in the bath for lovers of snack during water procedures. I recommend
Super shelf, very conveniently adjustable for any size of the bath, plastic is not flimsy. Excellent!