SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took a while to get tl Colombia, but the communication with thw store was good. The order i received was good. i like it!
Very nice and fast shipment! Thank you
cute, roomy bag) hope strong will
it's just a plastic bag
All class, thank you.
заказано was 3 bag, put the store 2 only, led with no bargaining. not докладывает, seller not satisfied!
The goods did not fit, but the store returned the money
Доставка меньше месяца в мос обл. Пакет классный, пригодится для поездок и не только. На моем фото не передаётся цвет. Бледно розовый как у продавца. Продавец отличный, советую
The goods Super came quickly.
goods consistent with the description, recommend.
excellent
ok
The goods didn't come. Returned the money
bags good
all ok. package packed well. not отслеживался track
perfect bag for shoes, cosmetics and another things while travelling. Arrived after 3 weeks:)
come in black 30 days commodity packaging bag integrity is no damaged. the quality is excellent, bags dense, with good запаянными zip-working seams and locks. пактов have any smell, обрадовала i most that, tk. use it планировалась storage. maximized and correct address was, track provided store tracking which обновлялся active, arrival and track помогло control it is my mail. all the questions posted seller immediately. quality satisfied received the order, such парочку more later plan, but have other color.
Cool bag, no leaks, dense
Очень хорошие пакетики! Плотный и приятный материал, четкие картинки и нежные цвета. Хорошая закрывается. Заказали сначала 3 штуки, будем заказывать ещё.
A good bag, in the pool to walk with him one pleasure, the water does not release, and then dries quickly!) came with the smell, but quickly blew out
Классные пакетики, очень красивые, просто милота)) видно, что прочные, всё соответствует описанию! Спасибо продавцу!!!
Заказывала пакеты четырех разных цветов, но одного размера. Заказ шел месяц. Цвета соответствуют. Качество хорошее, пакеты не пахнут пластиком, на ощупь приятные. Но один пакет меньшего размера, спор открывать не стала. Наверно сделаю заказ еще раз.
love it.
ожидала что мешки будут плотнее. но в целом качеством довольна. доставка до Риги месяц
everything ok