SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
as the photo. convenient.
Great item! I recommend! Thank you!
good
2 pieces
SUPER
A good durable hook, easy to hang, viscose towels do not allow it to hang, it is stiff enough.
thank you
arrive before the hoped
came quickly, the order was paid for 11.11, I already have 02.12 on mail, the quality is excellent, metal, the painting is excellent, there are no chips or defects. Packed in a tight cardboard box. For shelf thickness not more than 3 cm. Length 27 cm. I recommend.
Prior to St. Petersburg, the parcel was 17 days, tracked. It came in one piece, packed well. A normal thing, the place on the table was released ... I recommend the vendor.
Delivery to israel 15 days. Great holder. On the shelf is attached freely.
Very comfortable thing! It was almost two months. Put it in the mailbox. Super!
Thanks
All ok
Excellent! Very fast shipping and well packaged - arrived in perfect condition Accurate product size and color description. Very pleased with quality for price. Thank you!
All is perfect : quality, delivery, communication with the store. The product corresponds to the picture. Was well packed.
love it gives me more counter space
fast shipping well packed, to each box. chips without damage. recommend.
perfectly.
very handy gadget.
4 months shipping. It's a record. The hanger came in a box. Quality is good.
Great product
Received in 20 days. Everything is whole and packed. Thanks to the store.
hanger consistent with the description. packed very well. shipment reached without damage. Thank you.
Handy product...a bit loose on the shelf but does the job!
Again super fast delivery
very nice,fits my to cupboard,fast delivery
Excellent product!, it’s for the tower paper in my bathroom, for when I wash my face, I love it!
Fast shipping, really good quality! Finally I have place to hang my paper
Super
Compatible with the description, a large towel from the ladybug even came in, 18 days I waited for the parcel
Good quality product
Convenient thing! Fast delivery! wide roll fit!
2 months to st. petersburg. The holder is not bad. Came in a box, no chips
Perfect
Great product. Recommended
Came fast. very good quality
very satifait
fast shipping within 10 days
good product
The holder is very good, delivered quickly, the box is a little crumpled, but it's a little thing I'll bet 5 points
Looks good. Holds well.
Thanks works well.
fast shipping good quality. thank you store!
Ordinary iron painted with white paint, but necessary .... strange that in russia i did not see. The goods did not come quickly, i do not know the wine of the producer or our stupid mail... came to the box... even opened not a long time dispute, but the store assured that he sent and she was on the way! It came to a crumpled. Sorry there are no different colors... only white. I advise you conveniently.
Very handy! Perfect for my small kitchen
perfect, everything ok, thank you very much
verry quik delivery wow
Item as described, thanks.
very comfortable!
Good
Very good, fast delivery. I recommend.
Fast delivery and good quality
Well packed.
otimo product
Now paper towels have their place. Very convenient.
order was going month. nothing much, curved, stripe painted of metal. looks pretty good, is functional.
Everything alright.
very comfortable! enthusiastic wife. is the best and figure. and grace in!!!
good quality. very practical!
The holders are excellent, the packaging is not much damaged in the way, but the holder itself is not even bent. Prodovets recommend.
Great rack! Very convenient. Well packaged, shipped very fast. Thank you so much!