SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks good item
parcel ordered on october 21, january 4 received. the store is very gregarious, posted on your all my items. stand itself was well packed, not I swallow, any without defects. item put 5 +, summed up but russia post delivery normally.
Great stand
I like items for kitchen1
Good product, my wife is very happy. Steady!
The goods arrived quickly, tracked! Good thing, I liked it!
Good and received in 3 weeks
lovely!!! in a drawer non slip rubberized feet!
excellent buyer. product description as. highly recommended. ✔
Fast shipping. Item as described and is very sturdy.
Item is as described, arrive fast and there was small gift inside (angry birds labels) Thank you!!!
It's very useful.
The goods waited a long time, and did not come, but the money was sent, for this thank you!
The dimensions are small, especially between the cells.
Well, in general, the thing is not bad, not for all covers is suitable, in the same distance between the shelves is large. A little curve, but this does not affect the functionality, I think that this is too high a price, for the speed of 5 points.
Excellent!!! Ordered two and very very happy!!!
comfortable. The thing is rejected. returned
As shown in the pictures. Seems to be strong. Arrived after 17 days.
Excellent
order 11.11 a, took away mail with 29.11. box she swallows slightly, stand in perfect condition, not mint, chips not, silicone feet. super!
the package came quickly packed not very simple box but in spite of this everything was safe and sound. all looks fine, without defect of and even a gift put in the form of a sticker
more шла package month. stand excellent, have quality. as in description. satisfied i. to store thank you!
came to Tolyatti 2 week to
The parcel received a month later in the Akmola region. all as in a photo. And thanks for a small gift ring for cleaning oranges
excellent