SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very convenient , thanks!
Packed very well, quality at height, great capacity! The seller put a gift for cleaning an orange, just wanted it, very convenient thank you seller!
very fast
corresponds description
excellent, durable, surface scratch) heavy even very keeps cover) recommending!
Seller shipped it only 2 hours before protection running out, but the product is good.
came quickly. highly functional. convenient and steady.
The order was on January 21 and the goods were sent to 21, the parcel arrived on February 2, received 8. A bit bent, but the whole, good metal, good thing, the seller put stickers on it, which is nice :)
Too small but nice
Sturdy material, surpassing the expectation. Superfine!
it serves the purpose. A ggod buy,delivery was quick!
Item came as promised, no damages and fast shipping. Very pleased with the quality.
packaging could be better the post bent over can.
Perfect cosima shelf are very good communication with store is excellent 5 5 5 star
Great stand
excellent well-done store sent fast, lightning reached, tracked from and to. and wrapped papyrus in, lucky came to without damage. put gift sticker, nice. functional, vertical board big but not put, is a very small medium and become. lining rubber without stand on my feet, but it does not interfere with. satisfied order, will order more
looks great...nicely packed and very useful
It’s amazing!
Very nice product and good quality
gregarious, attentive store. fast shipping boards cutting storage design very comfortable. embedded thanks for gift.
Metal without flaws silicone legs, packed well. To peter in the area of two weeks. Heavy 3-centimeter board made of bamboo 40x31 is firmly without tipping. I recommend that all cutting boards fit.
item matches the description.
Stand well, description matches, delivery fast all the way tracked. I order not the first time.
Description corresponds.
Thanks good item