SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is a pity that I did not receive the goods, but returned the money.
Okay very convenient thing I recommend
Thank you
The goods lost company on the way. I wrote to the store. He was ready to send it over again. But I wrote to the company and they found my parcel
Perfect, the way it was requested, only took the post because/customs.
It's just like in the photo
Excellent product,
Everything is fine! As in the description. I recommend the store and the goods!
good bag but not strong, recommend store
Very good boxes, I could save everything and leave it more tidy
bien
Good quality
Today I received the parcel. Thank you very much for fast shipping!
Thank you.
Everything is great. I recommend the seller
Is OK
Long delivery, packed well, quality is super.
no matter trés solid
Very convenient storage boxes, height perfectly placed under the bed and do not take up space in the closet. First I ordered one for a sample, and now a whole set of three boxes. I recommend to buy.
tres bien
Very nice and well done
all super, recommend.
This is a sure good purchase. They are best small but you can pay attention when buying for the right size.
The goods did not arrive, returned the money
Very fast shipping . Product quality really good and price affordable
I ordered several they are great
As pictured.
Delivery less than a month, thank you, container soft window is not big it's not so important but the picture looks slightly different, in any case, it is convenient, to remove unnecessary things to the trail. I'm very pleased with the season. I recommend the store everything is done quickly and well.
Waited ages for this item . Good storage bag
case for excellent, big good quality store thank you!
I like them. Thank you store.
good blanket and towel organizers
I liked the truth very much. It has a good quality, corresponds to what I ordered. It has helped Me organize my summer clothes as we are now in winter, besides, it's not too big or too small, perfect for putting it in some closet shelf. I recommend it!
i and have all like as in description. but the material slightly me surprised. a particular waited is something i. box self I'll look now.. delivered fast.
Extra, good quality of fabric
Excellent product! Very good quality. I already ordered more
Ok
I love the bag. very nice and accurate
Good material e lovely
Good quality.
:)
So good im gonna order another one
Resistant and of a very suitable size to keep blankets or quilts in the top of the closet. It took a while to get here.
Product faithful to the description and fast shipping. Very practical for saving space in the cupboards or to slip under the bed. I am delighted with my purchase. I recommend this store.
Long delivery, 2 months! After I opened a dispute, the goods arrived. The box as in the picture matches the description.
I arrived in Khakassia in less than 3 weeks. Everything is whole, works
Great
looks good but i haven't tried it yet
3 april 2018 came 30.03.2018 ordered. I will order still for sure, cool for ordering
Everything is like described, I recommend.
Perfect I will be able to store my big sweaters!
delivery fast, according to the price of quality
fast shipping mega, so so quality
It has a lot of storage capacity and being of fabric it is very good to clothes
Cool thing, fit 2 large bedspreads, in the closet is now more convenient
Good quality for the price. I am satisfied. Thank you!
The item matches the description. It is made of good quality fabric and zipper is ok as well. The color is wow! I can recommend the store.
Super convenient to store clothes and carry for a move
Corresponds to the description.
super storage bag
All as in description
OK, shipment
Looks exactly like the picture. I haven't used it to see how much weight the handles would hold.
Everything is fine. All as in the photo. It's been two months.
Exact description, the color is pleasant gray-blue, the zipper is narrow, you need to carefully handle, you can't fill a box like that.