SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is super!
Nice basket. Came quickly no more than 3 weeks. Stitched relatively neatly. I recommend
Very beautiful and looks exactly as pictures.
Large והגיע really fast
An excellent case for children's toys is very dense, the form keeps perfectly, stylish, sound, the size is as it should! I recommend
The delivery was incredibly fast and the product is just as described.
are satisfied. size 25х36 base height 38 cm no smell. keeps good shape. high quality sewn. color is very nice. high quality material is also very.
Good quality. Color a little brownish (ordered gray). The height was lower than I expected, but this is not the seller's claim :)
Class basket. Recommend!
Great
Very cool baskets, super quality
Great toy boxes. Like on a picture. And clearly in size.
Very good basket!!! Very cool basket, the fabric is very dense, keeps the shape, the quality is super
Arrived in record time in this difficult period, less than two weeks! The quality is buonissima, perfect seams. No strange smells! I like it very much. A little wrinkled, but you tune your car over time. Spacious! Seller sociable and communicative, highly recommended both store, both the product. Thank you again❤️!
I didn’t get the color I ordered.. But I like it.
Great product!!!
fast delivery. quality ok
looks very cool, I'm in love with these baskets, it's probably the best I bought
The quality is excellent, keeps the shape, the dimensions match, Thank you seller!
Cool very quick shipping
The basket is excellent, the quality is super!
Very cool bag, the description is fully consistent. I like this. The track is tracked, delivery is fast
It's beautiful, but a little smaller than it really looks in the cover photo, but my girl loves it, beautiful
Slightly disappointed in the product, as the handles are short, it is not convenient to carry the bag.
looks very interesting. found until flaws) the only thing you have to steam out such a thing to clean creases
Everything is fine, quickly sent, matches the photo.
as expected
There is a smell, eventually disappears
Perfect, as indicated. Thanks a lot
These are supernice. I will order more!
good good shopping cart, month less went
Nice!
very good quality and nice like the photos
the basket was no more than 2 weeks. Very satisfied with the purchase. It came in perfect condition, the smell disappeared after one day, sewn neatly. I recommend both the goods and the seller!
Missing lid, and would be ideal
parfait