SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good.
I order it for the third time. Very comfortable shelves!
The shelves are good. Hold for good (after about two weeks I'll say I fell down or not.) On a soft plate with two plastic hooks.
Got in good condition Packaged well Thank you.
I won the regiment for free. Good. Glue on the adhesive tape, keeps well.
Apparently, I misunderstood the size, hoped for more. was 23 cm, not enough
there is problem in cargo(nice product)
Is extra. Wybrałam standard and me rewelacja. Can withstand weight cosmetics as for now and express shipping recommend
Quality Super. Two years ago I bought the first in this store. now two more. very satisfied.
Excellent product I invited once a second
Nickel-plated wire. Fastening on a thin plate such as a cardboard on an adhesive tape. I do not think that it will withstand a bottle of shampoo or something like that. So, for basts will do, not harder. Has come for 14 days. Was tracked well.
Excellent shelf in the bathroom. Seller real 5 stars.
came in a month, all as described, sticked well and holds 1l for now.
The shelf came broken and crumpled all over. It's not the seller's fault, it's our mail that's to blame, where everyone kicks off and throws it at random. Opened the dispute, the seller returned the money. It is a pity that it happened so.
thanks, I liked it!
The shelf is very cute. the delivery is fast. not yet glued.
Good shelf. I buy a second time. I recommend
Very good quality, put in the kitchen, looks very stylish! Quickly delivered
Great quality the glue is very strong, note the largest size the design is a bit different. Very nice store
All ok, we order not the first time. Boxes as before are crushed in a pipe, but the goods are intact) very satisfied, the first in the kitchen under seasoning for a couple of months weighs, these are planned in a bath on the tile, under cosmetics...
as in the figure to attach did not work does not fit the fastening of the plastic but that I'll think of something.
excellent shelves. ordering are easy to hold and first time is
Everything is super, delivery within normal, surprisingly keeps remarkably uniquely recommend the store and the goods
The shelves are beautiful! Walked about a month, the boxes were very wrinkled, but it did not affect the goods. Confuse plastic holders for the shelf itself, let's see how long they will live. But it looks very good) the track was tracked)
It arrived quite quickly are quite satisfied thank you
good
In the process of transportation, the shelf was deformed, in one the welded parts moved away from each other.
I let you know that I received the product in the best condition that means 5 star
Excellent product! Excellent adhesive.