SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
only color light gray. not dark.
not fit all but super recommend ....
Everything is fine, thank you!
fine figment embalando, arrived no damage. only you slim fit PRODUCTS
thanks to store. excellent quality, comparable to Polish plastic, only cheaper.
took a month to come. but really nice. worth the wait. happy with the purchase
produto bom, vendedor enviou rapidamente, recomendo! excelent product!
Perfect organizer without damage. The plastic is durable. The color differs from the ordered (ordered dark gray, came light)but it does not spoil the impression. I liked it very much.
fast shipping good goods. thank you.
normal, in principle, comfortable.
very cool organizer place your order now
like all good plastic not thin, not easy to break
all, quality and all the rest. dark gray-color only specified gray just close to come
basket arrived safe and sound, and pretty.
thanks to store, item matches the description.
Satisfied with the product
very good store. i recomend
nice!
very good
very nice
commodity quality store and recommend.
good
Without questions, everything is whole, not bent. The store for the packaging is a huge thanks, between all the cells foam and foam outside, too. Generally excellent.
I am delighted. Everything was packed well. After reading reviews, I wanted to cancel the order, but the seller said that it would pack well. And he did.
i like it... useful
a very handy box, good quality was waiting for the black, but gray came, but not scary! delivery is pretty fast!
Organizer drove for a month, the track was tracked. Very good sturdy thick plastic. Came without damage. Liked it
arrived perfect!
Order to Lithuania came for 23 days. It was packed perfectly. Nothing broke and was not wrinkled. There was no smell. I'll order more.
cool organizer! very like, store processed long, 5% off gave but, so all ok.
organizer comfortable, roomy, with very good quality
Good product, I recommend
Perfect item, safe wrapping, I'm highly satisfied!!
a+++
Same as pictures. Excellent box for organizing pens and the like.
color sent goods not store. part returned after the open dispute. commodity itself good quality
Exactly as described. Fast shipping and good quality. Recommended.
Fast shipping, the product of good quality plastic, is very roomy and does not take up much space.
good thing but the price, i have said inflated.
Perfect!!!
comfortable, organizer high quality. plastic, hard, such as pending. like me, recommend. packaged very well. walking only long.
Perfect!
Ok
thing is good, but somehow Dark Grey is not like a dark gray
an excellent organizer. It is good quality, without any claims. It looks very nice and neat
Elegant stand. Fully corresponds to the description. 1 month delivery
The good quality. well packaged. looks nice. fast delivery Will be order more. Thank you.
I'm very satisfied. thank you.
The organizer came in good packaging, without damage. A little less than I expected, most likely I'll order a second one. Thank you very much to the seller, well done!
Perfect for my aim. It Arrived soon. Thanks!
all is as photo
Approx 11 days to reach NZ. Good quality as described. Very happy. Thank you :)
thank you. box is very beautiful and good