SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is fine. alcapone says thank you
Very well packed, comply with the description. Free in 20 days
Ordered in N. Novgorod 28.01, came in 18.02. Pretty quickly. Packed on conscience, come without damage. Very handy organizer.
Perfect product and super well packed.
The goods went from the beginning of January to February 15, but everything was tracked, there is no smell, it was not wrinkled! I recommend!))
Box super! Packed perfectly! The Seller is a big boy, that does not compromise the protective materials!
I love it. Good furniture material Just what I needed to put the makeup and creams
Love it! Solid! Big enough! Totaly recomended!
Quality is perfect, as I expected. Ordered 11.11, came 12.15.
In perfect condition
The goods came in 10 days in Yekaterinburg, in a stop! Beauty! No queues at the post office! Very satisfied, but I thought it would be more
Well thought put in the drawer of the bathroom perfectly organizes all the small accessories.
Everything is fine, the goods came whole and quickly
Very cool and capacitor organizer quickly came recommend
Chic stand! Even a little more than I expected. Quality plastic. quite strong. Looks solid, as in the pictures. Shipping and shipping is quite fast.
Looks exactly the same, well made materials, was perfect for organizing my husbands toiletries and keeping our bathroom cabinet tidy
I order the second time. Very convenient thing! The order came quickly, without damage. Seller recommend.
perfect !
Great organizer for cosmetics, very comfortable and high quality. Recommend
Organizer came whole, was well packed, the quality is good. Similar to the Joseph Joseph organizer, but several times cheaper. I'm happy))
OK
Gute
The product arrived as the picture exactly
The item came very well packed. Corresponds the description, looks pretty nice. Shipping 3 weeks, recommend the store.
Excellent organizer, all things from the bedside table are compactly placed in it.
Very satisfied. item is just like promised, arrived fairly quick and great packaging.
All match the description. Packed well. Came not damaged. Recommend product and store! 5 + + + + +
Very good storage in hard and resistant plastic. Came very well packaged with protection. Very practical to store my cosmetics and cream. I do not regret my purchase at all!
Good quality product, fast shipping and it was packed excellent, no damage at all, very happy with this store, well done.
The container was pleasant, it was roomy and good quality. the track was not tracked and the parcel went for a long time.
Like the picture, super boxed
Excellent.
Wonderful is very nice
Excellent storage box cosmetics. Plastic, is sufficiently large, easy to wash. Shortcomings is not found.
excellent product excellent quality highly recommended will order again thank you
little thin and sharp