SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The goods went for a month. THOUGHT will be bigger. But as stated by the size of all converge. Thank you
it came quickly, plastic does not smell and most importantly roomy! I thought it would be less, I want one more!
received after 19 days, the packaging is crumpled but the cosmetic organizer is intact
пришёл goods. organizer cosmetic very cool. comfortable, roomy, beautiful and easy to clean. item recommend.
received! Delivery to St. Petersburg 2,5 weeks, packing a cardboard box and one layer (not even a papyrus) PPU 2 mm cover, the box is not completely wrapped, but only one side, clearly regretted and not soared especially to better pack a plastic box, glad that it got whole and not splinters! Thank you! wanted to put in the bathroom .... already my daughter asked herself! seller- Thank you!
The goods came very quickly, everything was done qualitatively. Thank you.
very nice, thanks
matches the description satisfied
the parcel came well packed: box, sealer, bag. all unharmed. the box is large, roomy. folded still and the place is left. on a small shelf now everything fits, does not fall. super. with the seller did not communicate package was tracked.
Cool! :)
In the suburbs the parcel came in 3 weeks, the track was tracked. The cardboard packaging was dented, but the organizer itself was not damaged. Very convenient thing!
The month was almost, very comfortable, roomy organizer, the smell was on the first day, the second one had already disappeared. I ordered it for a trial, I would order this seller better and more expensive was packed well, there are no damages. I'm happy!
Produit fidèle à la description, mesures correctes. Bien emballé. Bonne communication avec le vendeur. Je suis ravie.
Fully corresponds to the description. The parcel was well packed, the goods came safe and sound. Thank you seller.
thank you very much very good thing. area московскую very fast shipping
3 week of goods come. very satisfied, match the description, nice smell even)))))
piece very comfortable! for a week came before the even.
Great organizer. Holds all the little things, pleasant in appearance and fully corresponds to the description. The parcel came in 3 weeks. Thank you very much for packing it in a protective case. Because in the mail i received a crumpled parcel.
box is very good, it has run fill! to store thank you
box very cool!
all ok. product all nicely packed. recommend.
excellent *-*
all good
Excellent thing for cosmetics. I recommend!
Such a pretty organizer, I cant wait to fill it up with my cosmetics! It is plastic, solid enough, the little drawer is super cute. It had little stain but I washed it. Recommend.
item matches the description. plastic no smell. was packed with carton box. little box, organizer but is not damaged. recommend this store
it's all safe and sound.
very necessary thing. reached Ekaterinburg too quickly. all whole hoorah!!!
ok
excellent organizer. recommend to buy!
good, comfortable organizer roomy compact and.
fast delivery
10.03 parcel ordered 2018 01.04.2018 came, good parcel, store telling information. I thought it will be more small, very nice little.
Good plastic does not smell. For manicure cases bought. Everything is super.
very satisfied. real saves space. and courteous gregarious store.
Loved itttttt
Everything is super! Quickly sent the bistro reached. Everything is like on the photo, everything is whole, the color is the same as what I ordered. To Kiev for 14 days! Thank you !!
organizer excellent! gregarious store. all super!
This organizer did not consider for the order, but the seller offered a discount in return for lost goods. I chose this box of her daughter for her little things, she offered the discount right away when placing an order. The seller sent quickly, but the order reached the Irkutsk region in 35 days, the goods were tracked. The box was wrinkled, worried about the integrity, but, as it turned out, in vain. Organizer was not harmed, although it was covered on one side by a thin gasket. The container corresponds to the photo and the declared dimensions, there was no smell. In general, the seller thank you for the discount and attention, the daughter filled the organizer with her tricks.)))
The broken one came, the seller returned the money
container large. came about a month. packed in a pimply package and a box.
everything came in one piece and that's what I expected. Thank you!
Everything is fine, my wife likes
the box was crushed, but the goods were not damaged. it showed 3 names, everyone is very happy! pleasant little things have already taken their place in our bathroom. I recommend the goods and the seller
thank you store! all exactly clearly, recommend