SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Hard plastic, very practical
The packing is very thick, inflatable, high-quality-everything came whole. The product fully corresponds to the description. Very pretty. Not in vain waiting
Nice boxes. Pleasant plastic, not fragile, cling to each other, to be a single organizer. Came to the post office from the courier service
To arrange the drawers of the bathrobe. Good.
At the top as in photo !!
Everything came out whole, excellent boxes
Nice set organizer
Good trays with insanely long delivery! Three months to Mo! Trays connect with each other. You can arrange the accommodation as you like. Very convenient for the organization.
Exactly as described
Very practical to fix things and the product is like description
Well protected, and of quality
My order came super fast!!!! About a week! The product is great! Very high quality. I am very satisfied. Thank you store!
Super
Conform to the description, very good quality.
Arrive perfectly pack. I will finally be able to organize the drawers of my Alleluia vanity cabinet! The parcel arrived within the lead time.
The product corresponds quite to my expectation but unfortunately light packaging and a broken piece.
Good
Thank you store!!! The goods are super!!!
Perfect for storage in bathroom and kitchen. Good material, tough and I 've bought it again.
Excellent quality as always, shipped very quickly and received in less than a week.
Parfait , très pratique .
Everything is like described, will order again
Excellent
Perfect. Arrived quickly and perfect goods!
Very good. Better than expected. Fast shipping and in perfect condition. Perfect for bathroom cabinet drawers⭐⭐⭐⭐⭐
I will recommend
Satisfied fast delivery more than install it I recommend this store
Everything OK
Good
love them. sturdy and they came in handy
Like but a arrived starter box
The goods came in a month, did not track the parcel, but everything came in integrity
Very well packed.
thank you
I liked the quality and usability of the product, since you can use them separately or join them with a product bonding system. Happy
Amazing
Comfortable. Bonded together
Very quality goods! Seller sent fast!
Arrived in very good condition. Excellent packing. Suits perfectly to my desk drawer. Thank you store.
It's fast
Good quality containers. I'll take it again.