SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Convenient thing, came in less than a month.
Great dryer. I came fast enough. In two weeks. The store packed two parcels in one bag. Very convenient. Thank you!!!!
The description, ideal for drying dishes, corresponds. The water spank thing isn't that it's very useful either but well, it usually does its function. That can be folded is ideal to be able to keep it and not take up much! I recommend it!
Very well compliant with my order, super practical .. I will order another camper, where there is no drainer
All perfect, product and shipping ok.
great product I recommend
I liked it very much
Perfect product for me on its small size thank you to the store
Quickly and qualitatively delivered order. Thank you store. Shop recommend
Just like in the pictures. Very practical and I arrive quite quickly. I love it.
It's a whole. I'm happy with the purchase. The parcel came quickly.
OK!
Good article, satisfied
Roomy, comfortable. In the folded state does not take up much space in the box. Recommend)
It's okay.
Very convenient thing, even there is a drain for draining water. It came very quickly. Recommend.
All good, except that the water flows on the table, there is no line or drain
The product came in good shape, it's exactly like the one in the video. It is very practical, simple to clean, and perfect for small spaces. I bought 2 for a very small space and they fit well. The part where the cutlery goes is a little fragile if it is not handled carefully. Shipment arrived within estimated time.
To Novosibirsk delivery 20 days. Very convenient, now I'll order my daughter and girlfriend... As a gift for the new year! Thank you!
The stand to Riga reached a little more than two months. In general, very compact in storage. Recommend
Delivery is exactly a month. Drying chic, I'm delighted! I asked the store to pack everything better, got it without damage. The seller is sociable, the goods are chic. I recommend to buy!!! Buy will not regret!!!
A good thing, reached intact. I recommend the store.
My joy is no limit. Very long "ripe" for this purchase. And here is the stand for 7 days of delivery from me. Packed in a puffy bag and inside still puffy rewound. Everything was complete. Takes up little space. The first time to decompose even feared, very tight went. The shape holds well, does not fold. Everything corresponds to the description. I will use
Like simple and practical, thank you store
Well wrapped. As described