SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ineedorganizers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Little scratchs but good quality
excellent quality
Arrived in perfect condition
Right product.
Everything corresponds! Came in two weeks
looks good, not like trash, proper workmanship of this item arrived very fast
such as, quality is good.
The parcel received, worried that the fragile goods, but nothing in the way broke :) The seller is very well packed! Organizers are comfortable, I'm happy. I recommend!
good box ordering second time, came quickly
I ordered three boxes from this store. The items are very well packed, and are shipped very fast. I am very satisfied with the high quality of the product. I recommend the seller.
very good product ,came really fast!
satisfied very, description. excellent!!!
love it. thank you :)
Very pretty, but the boxes can not stand on top of each other like in the picture, not stable
Thank you :)
Great size, fits good
Great stuff. I came very well packed, safe and sound.
nice. but little scratch on the bottom
nice! But with a STRIPES
fast shipping, good quality!
Ordered 4.9 and arrived 2.10 after a month - not so fast as I expected. But very good packaged in box and looks exactly like description :)
thank you nice product
good quality
Thanks!!!
Very good quality, solid plastic. Comfortable in using, my not-so-small cosmetic collection fitted fine in two boxes like this. And by the way, box has arrived PERFECTLY WELL packed in three layers of foam plastic, so it was undamaged - thank you for that!
like it well packed
as described, good size, fits perfectly, quality is good. Came well packed and without damage.
It was well protected in transport and came in perfect condition :) Thank you very much :)
Ideal for storing cosmetics. Excellent plastic, perfectly packed
good quality acrylic storage. came very well packaged - no damage.
Good organizer, plastic does not smell. Came quickly.
box is very good
organizer super
perfect
Доставка 2 недели до МО. Качество на высоте, упаковано было очень хорошо. Заказывала для кистей, все подошло. Спасибо продавцу!
shipped quickly, buy this store second time, all super!
I'm very satisfied of product. It's hard plastic so will be long serving. The sizes are exactly as in description. Came without any scratches or any damage. I really can recommend both store and product.
Item just as described and carefully packaged. Seller was super quick and super nice :)
Good, thanks!