SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent organizer, the size is all correct. Very pleased. Delivery took via 5post to postomat, came to Moscow region in exactly 10 days.
Good organizer, plastic does not smell. Came quickly.
Very high quality goods, well packed, dense, without a single scratch
Beautiful case and quality
box is very good
arrived very well protected and in good condition
top!
It came a month before St. Petersburg, everything is well packed.
Great quality! I am very happy :)
Packed very well. Goods good)
organizer super
The goods came quickly to Novosibirsk, before the prescribed time of the order. The day after the order, the item was shipped. Packed very well, reliably. I ordered a set of three organizers, all whole, clean, without scratches and chips, in excellent condition, as in the picture. I recommend the store and the goods.
The goods came a little earlier than promised, the product is happy, all as in the description, suitable for all sorts of small things and not only, the plastic is dense, good, I,
Very nice box. Very well packaged.
Good product and fast delivery
perfect
Доставка 2 недели до МО. Качество на высоте, упаковано было очень хорошо. Заказывала для кистей, все подошло. Спасибо продавцу!
Perfect, too happy and very well packaged
shipped quickly, buy this store second time, all super!
Corresponds to the description.
I'm very satisfied of product. It's hard plastic so will be long serving. The sizes are exactly as in description. Came without any scratches or any damage. I really can recommend both store and product.
Item just as described and carefully packaged. Seller was super quick and super nice :)
Good, thanks!
Perfect!! Stamp like in the picture
Received in 2 weeks! Wrapped very carefully, even the box inside is well wrapped! everything is good, just as it described! I'm very satisfied! Thank you!!
Little scratchs but good quality
excellent quality
Super qualité
Arrived in perfect condition
Right product.
Super well pack very surprised they are long but not very wide I am a little disappointed with that but otherwise they are practical
Good quality well packaged
Everything corresponds! Came in two weeks
looks good, not like trash, proper workmanship of this item arrived very fast
such as, quality is good.
Really great As in the picture
The parcel received, worried that the fragile goods, but nothing in the way broke :) The seller is very well packed! Organizers are comfortable, I'm happy. I recommend!
good box ordering second time, came quickly
I ordered three boxes from this store. The items are very well packed, and are shipped very fast. I am very satisfied with the high quality of the product. I recommend the seller.
very good product ,came really fast!
Excellent packaging!! The store used bubble wrap and extra styrofoam and the items arrived without any scratches. Delivery to the Netherlands took about 3 weeks.
Very well packaged! Matches the pictures!
satisfied very, description. excellent!!!
perfect
Accurate in description of it
Very well packaged and received very quickly.
Everything is just fine! It came quickly, well packed! Very satisfied
Corresponds to the description, well packed
The box is bigger than I expected, but it's not a problem
Compliant article
love it. thank you :)
Corresponds to the description and photo. Perfectly packed, came whole without damage.
Very pretty, but the boxes can not stand on top of each other like in the picture, not stable
Thank you :)
Great size, fits good
Good quality thick arrived well packed
Super! I order for the second time from this store. This time I ordered 2 pieces at once. Very high quality organizer, thick plastic, my first organizer serves more than a year-everything is fine. Advise! And very fast delivery, everything is securely packed.
Great stuff. I came very well packed, safe and sound.
Good, cool packed, but there were scratches. But it's not scary! So everything is good and high quality, I advise
nice. but little scratch on the bottom
nice! But with a STRIPES
Not exactly as advertised but measurement was accurate. Thick plastic
fast shipping, good quality!
Ordered 4.9 and arrived 2.10 after a month - not so fast as I expected. But very good packaged in box and looks exactly like description :)
thank you nice product
The store very well packed the goods, everything came whole. Looks good, strong enough, correspond to the description.
good quality
The goods came in perfect form. Packed in foam is very strong. Very beautiful organizer)) Thank you very much)) crystal clear)) I recommend!
Packed well, good quality, fast delivery.
Thanks!!!
perfect !
Just like in the picture, it came packed really well. Thanks
Very good quality, solid plastic. Comfortable in using, my not-so-small cosmetic collection fitted fine in two boxes like this. And by the way, box has arrived PERFECTLY WELL packed in three layers of foam plastic, so it was undamaged - thank you for that!
like it well packed
as described, good size, fits perfectly, quality is good. Came well packed and without damage.
It was well protected in transport and came in perfect condition :) Thank you very much :)
Super-securely packed!!! The store Thank you very much. The goods are very cool. For 1,5 months in Minsk
Many thanks to the store! I liked everything, nothing was damaged packed on my conscience. It came very quickly and the containers are excellent!
Complies with the description and photos. Fast and neat delivery I recommend you go
Very well packaged, looks like a tough plastic
Excellent quality, well packaged
Perfect as every time
beautiful boxes. packed with care. crystal clear acrylic. highl quality
Great, just like q what they reflect. Good quality and I'm coming very soon.
Good arrived, good quality and very well packaged
Purchase is satisfied, the quality is excellent. Shipping fast. The store is a respect. Recommend
Ideal for storing cosmetics. Excellent plastic, perfectly packed
It's made of a stronger plastic than other vendors around here. Quality very good price. They send it very well protected so it arrives without damage and in two weeks at home
good quality acrylic storage. came very well packaged - no damage.
It came very well packed! Straight super-super! All in foam sheets, even inside each organizer lay foam sheets to avoid voids. The whole thing. Organizers are very high quality, comfortable, well, and beautiful. Although hidden from the eye, but still very nice now to open a box with cosmetics! Although at the exhibition)) I'm thinking about buying two more))