SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great size, fits good
Super! I order for the second time from this store. This time I ordered 2 pieces at once. Very high quality organizer, thick plastic, my first organizer serves more than a year-everything is fine. Advise! And very fast delivery, everything is securely packed.
Great stuff. I came very well packed, safe and sound.
Good, cool packed, but there were scratches. But it's not scary! So everything is good and high quality, I advise
nice. but little scratch on the bottom
nice! But with a STRIPES
fast shipping, good quality!
Ordered 4.9 and arrived 2.10 after a month - not so fast as I expected. But very good packaged in box and looks exactly like description :)
thank you nice product
The store very well packed the goods, everything came whole. Looks good, strong enough, correspond to the description.
good quality
Packed well, good quality, fast delivery.
Thanks!!!
perfect !
Very good quality, solid plastic. Comfortable in using, my not-so-small cosmetic collection fitted fine in two boxes like this. And by the way, box has arrived PERFECTLY WELL packed in three layers of foam plastic, so it was undamaged - thank you for that!
like it well packed
as described, good size, fits perfectly, quality is good. Came well packed and without damage.
It was well protected in transport and came in perfect condition :) Thank you very much :)
Super-securely packed!!! The store Thank you very much. The goods are very cool. For 1,5 months in Minsk
Many thanks to the store! I liked everything, nothing was damaged packed on my conscience. It came very quickly and the containers are excellent!
Complies with the description and photos. Fast and neat delivery I recommend you go
Very well packaged, looks like a tough plastic
Excellent quality, well packaged
Perfect as every time
beautiful boxes. packed with care. crystal clear acrylic. highl quality