SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ineedorganizers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
color more green not sand nice-. had better not take basket colorless, cartoon, more stylish look
The basket is excellent, it came quickly
Lightning shipping! The parcel arrived for a week in St. Petersburg! Track number! Excellent quality! Packed package was an ordinary postal packet! Nevertheless, the goods are not damaged! I am very happy! 5 with "+"!
Its Ok. I like it.
excellent basket. flower as good.
It has arrived in about a month. Perfectly. Same as in the photo. I ordered size M
On February 22 an order was sent to Germany on March 7. Very fast delivery, quality goods, I recommend! In local stores, something like this is more expensive. I did not communicate with the seller.
lovely!!!!
in the description all like! fast shipping! store recommend!
Perfect!
The basket arrived very quickly! Only two weeks, and she's at home! It smells of rattan, it's done quickly, it keeps shape, there are a few sharp ends of the rattan itself, but it's not critical, you can recommend
super fast shipping turkey to 1,5 weeks. amazing! wicker same as the picture, he gives the green one. regreted, ordered biggest size is not baskets are the pots.
excellent product arrived super fast and comes packaged
perfect
perfect goods!!! week to 2. in-kind more look better, no smell, quite durable! store thank you!!
EVERYTHING ok. love
perfect. good size
Well Made...
Size L is not too large, pot under which ordered not fit. Look cute, ordered two colors are slightly different, which gives the naturalness. Delivery fast.
fast shipping great item
parfait
Estoy bastante contenta con la compra. Es un poco más pequeño de lo que imaginaba, pero venía muy bien doblado y envuelto y el envío ha sido muy rápido. Queda bastante bonito.
Beautiful basket! Very good quality, nice look and very fast delivery. I Love it!
Very cool baskets and very fast delivery! She ordered December 14, 25 were already at the post office. They came in a complicated state, not crumpled, perfectly straightened out. The seller put a gift for the New Year, a hat, for which a special thanks, my daughter liked. I'll use baskets for Lego and trivia. I'll order even more.
Everything good! But this green looks in real life more dark, but its nothing terrible!