SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
To St. Petersburg 16 days. Quality is normal. There is a small smell.
Ordered 09.05.20 came 20.05.20 on separated E NP. The order is satisfied, there was a little unpleasant smell, but the quality is satisfied
It came without damage, neatly sewn. Comfortable thing will be. Thank you store
description with all the boxes. like. going to order more.
Very nice organizers, long ago wanted them. For such a price just find. But I expected a little bigger size, large socks do not fit. In general, I will not shoot a star for this. The fabric base, but stands tight, the inner pockets are mobile.
Considerando che l’ordine è stato effettuato nel periodo natalizio, spedizione super speed. Prodotto ottimo. Essenziale per riordinare! Molto spaziosi . Consiglio
Order Product August 17, came to Kazan post office on 14 October. It was packed well. When opening the package was a small odor. Sami boxes of small size. Not quite as bright as in the photo, but that's okay. pictures are not always accurate. Let's see how long the product will last.
great shopping, everything matches the seller's details
Goods match the description. The parcel reached 1.5 months before the Lipetsk region. Odorless and protruding thread.
naborchik good, I liked it, all fit in it!
product liked it. fully complies with photo seller. cloth only very cheap, like a fleece. hopefully not broken. the whole product can be recommended to buy. Shipping was long. almost two months.
Is fully consistent with the description. Excellent packaging.
Delivery reached 2-2,5 weeks to MSC, brought home the EMS courier, but it had to order it yourself. The quality is not bad, no thread .. the truth partitions hang, not hard. The sides themselves are also not super hard, but for underwear is suitable. Their money is worth, although in Ikea such a set will cost more. Did not communicate with the store
Everything is fine. The order came exactly a month. Locks normal. I advise
Products as described. Cargo time is reasonable. Thank you
6 weeka shipping to Bulgaria. For the price are perfect. Recommend the store
ok
to 1,5 month went Vologda area. track number given. it's all in working condition
cases are good, comfortable, but also strong smell
Lent conforme
excellent containers size, smell no, delivery fast, recommend!!!!
good quality organizer, great, very satisfied
all ok!
received the parcel, satisfied commodity, description all-match. ordered 30.03.18, received 28.04.18g.
Fast delivery. Goods as described.
The goods came later than the specified period of protection. The money returned to the store for 2 sets. Answered the messages quickly, correctly! Satisfied with communication and product. Recommend the seller! Thank you!
Thank you very much seller !!! I'll take more !! The price is excellent !! Boxes like)))
Compactly packed, quickly delivered. Highly recommend!
goods store recommend.
excellent, fast shipping
very have wrinkled, think not straighten, but otherwise all good.
delivery of the month, small has been smell, not critical. recommend.
order come very fast, thank you for this store! description and fully compliant with picture, thread not stick up, not diverge stitching, satisfied all!
fast delivery
100% satisfaction :)
good quality, fast shipping
photo box match
our goods, problems pile with tracking but has hung status, package that came, again to track number and replaced me then wait. order in 43 days. uncertainty comes was constantly or not.
flat Kirov went area to order. quality is good for your money. placed cell for much more items.
it. satisfied order
the seller is good, asked to send a gray color, this is exactly what came. delivery 20 days, lightning workers, to the quality of claims there, for 3 pieces excellent price. I recommend to buy
In Ukraine, it was 14 days later by new mail. All was tracked. Quality standards. I recommend!
fab love them!! came quick enough aswell
great, it fits description, it was well packed. I'm happy with my purchase.
tight organizers from smell. not faded not only after washing machine in smell, but also one of the slider fell off organizers.
box cool product description match
The organizers are here. Conform to the description. There is smell. I think it'll get out. They liked the quality.
normal
all is very nice
the good quality comfortable
Boxes came as in the picture, fast delivery to the New Mail. The quality is not very much, the threads stick out, not stiff, threaded with thin threads, you need to use it carefully.
Good packing for panties, socks back boxing have Zipper
Excellent everything !!! It's really fast! 2 weeks prior to Omsk! Seller thank you !!
Finally I received the parcel. Goods satisfied. Only very long delivery. 30.09 25.11 ordered received in St. Petersburg
It took a long time to get here. I opened dispute for return because time passed and it didn't come to me. And the store didn't pay me back. But it's finally arrived and it's exactly like the description
Excellent organizer included 3 piece everything as in the description there is a small smell, but I think it will soon blow out
box good, roomy but not washable I think
thanks for your parcel. very has come true fast, therefore 4 star. order so and satisfied.
like me
box no smell no thread such price for good stick
match the description, good baskets
it is no smell
all ok, thank you
all is excellent, it's an insanely fast, below two weeks
excellent product. So useful.
expected flimsy that they will be less. there is a smell, hope it will go away
month to order less Moscow area. packed well, no obvious damage matches the description
Super practical fits very well thank you
Order shipped and delivered very quickly, within a week. Record! Very pleased. Corresponds to the description. Damage: None. Already I use. I recommend!