SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excellent quality
Convenient large tray for jewelry, really liked the part with slits, it is convenient to store earrings
very good quality
Satisfied with my purchase.
Love the quality of the product. Nice and soft + Quick delivery. Would order again if needed.
delivery of the month. packaging lovely, crumpled no, sea just foam. piece as the picture, phone and put the photo, to show. simple elegant jewelry.
Perfect! Packaging good and items come safely, good store!
Great, as always. Packed perfectly
Chic large convenient box, delivery fast, all intact
Soft plastic :(
Super!!
Everything is super! Packed well. Nothing is broken!!!! I will order more!!!!! I'll fill and add a review
Everything is super. The second time I order, everything comes intact! Advise
Packed so that it does not crumble. And so-the usual plastic lid.
Absolutely perfect. I will be buying more.
Super nice and practical. I have them stacked up to have all my costume jewellery sorted and have easy access to everything. Month has arrived very well protected and in perfect condition. I recommend it.
It's huge, a pass, well packed, clean, it took little time to ship, I recommend!
Very convenient for brooches and bracelets. I liked the quality. Many thanks to the store!
Perfect, like in the pictures. The frames can be disassembled in case larger gaps are needed. Very packed, even too much, but better that than the other way around.
These small boxes are good for small jewelry
Product compliant and corresponding to the description. Very fast shipping
Very good quality. Exactly as described.
Excellent quality.
Very nice product and fast delivery
packed perfectly! quality is very good
fast shipping excellent! excellent quality tray)
Perfect!
Excellent, everything matches.
The goods arrived simply wrapped in a film wrapped with tape. I don't know. Whether the store so sent, or at the Customs opened and wrapped. But I like the box, there are no complaints about the product.
thank you! super quality commodity itself excellent and packaging)
Arrived in Australia in 3 weeks so shipping was pretty fast! It looks exactly like the pictures and the velvet tray feels amazing.
It is just beautiful I love!!! I received it in only 10 days. Very happy with my purchase.
Excellent.
Fantastic thank you
Perfect for the use I need. Good material too.
All good, ordered next ones
Good quality. Ordered 01/01, arrived 01/03 to Malaysia, exactly 3months shipping. Very slow...
super merci
The parcel came. Packing of course, such. The boxes were compressed because of which one box was slightly crumpled, another one was damaged. I will glue where it was damaged, in principle it is normal. In general, the quality is just super.
Perfect quality and fast delivery! Thank you very much
good thing. praise any above. carefully was very very fast moscow goods arrived (super) packaged. safe all come in perfect condition. very satisfied. product and store thank you. recommend.
not suitable for body earrings. so and quite good.
perfect! thanks
Great organizer for jewelry or watches. Well done, but the smell disappeared for three days. The seller shipped right away and packaged well.
excellent
Perfect
Wonderful. very nice fabric