SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The bag is super! Everything is as in the description, the seams are good, thanks to the pragmatist
Good travel bag, Excellent quality, easy from the plashevki. The only negative seller for a long time did not send the goods, but immediately honestly warned about it. I recommend the seller and the goods. At once I took two, also green
I liked it, the cloth is dense, it looks solid and reliable. folds itself into a pocket.
came in six months. all super. light capacious .. color classy
Сумка лёгкая, из непромакающей ткани. Объёмная. Для путешествий в самый раз.
Delivery month, the product fully corresponds to the description. All perfectly
I received a bag, excellent, classy, the only negative for which I took off the star was a bad lock, the threads parted. There is a small smell, but it will soon go away! In general, the order is satisfied!
less than a month. order was tracked. The bag is good, but not very strong, do not bite the bricks. for something voluminous, but easy. bag-transformer, you can compactly collapse.
OK.
Belle taille, il a l'air solide, on verra à l'usage. Je suis contente de mon achat !! Merci !!
bottom hole has come defective goods
excellent bag, experienced washing, color is not lost. locks are excellent.
goods come. my parcel sent to another distribution center post office and girls rang that advised. to store thank you! foldable bag good
Great bag!!! Comfortable, Strong enough, Very useful.
bag excellent. fast shipping. and recommend store.
all, as described it is fast
For this money - a great bag, in the original packaging, folded up very compact, in the unfolded form - capacious, not for very heavy things, for clothes the ideal option.
comfortable but just
neat
horowo prowitaja without zapaha.
to kazakhstan, Aktobe region came order within 33 days. bags color as picture.
Thanks very good A+
like beautiful very good
bag good
bag simple!!! ultra-super!!! very fast shipping uniquely recommend. this order required more i personally store.
liked handbag. she is beautiful and large the way it i wanted.-thank you
goods is completely matches the description
bag, color bright, roomy.
-expect as good bag
excellent handbag. thin, durable but bright. easy.
Espaciosa, de calidad. Buen vendedor y dentro de plazo
The bag as in the description, only went for a very long time
cool bag, excellent quality, size fits all. thanks to store. recommend! happy sales.
small bag, roomy but enough. folded hard back
genial pedi dos una verde y otra azul y me han encantado.
delivery of the month. second order. all is very like all appropriate. bright beautiful color.
excellent travel bag. normal packaged. track order.! take store super. ✌
cool bag! thick material. color. order less walking month. order tracking code. and recommend store.
Very good and roomy bag. Compact in folded form.
Just received it. Item in good condition. Seems sturdy. I like the colour.
received in good condition all satisfied.
an excellent handbag, all stitches re-stitched, and then you never know the ideal solution for hand luggage
handbag excellent looking! 4-way bought in all its color even they all brighter and more beautiful than the picture. such as pocket and the color match, they are slightly different picture.
good bag, fit size.
very nice and solid back, i probably will buy more. fast shiping. everything is like the pictures. thanks for the store
store not communicated, no need. item matches the description. month to came the Udmurt. all seams are good. bag excellent. to all.
Accuracy of the colors with captured in the display
Nice
things very good for
quality is good. roomy very. delivery of the month kazakhstan. recommend
bag cool, well packed store thank you
good. came quickly
Good bag. For the heavy does not fit. Perfectly packaged, takes up little space. Easy to fold
everything feedback and as photo. оочень roomy bag.
very beautiful and comfortable thanks
good. should carry 5kgs.
an excellent bag, and externally pleasant, and qualitatively sewed, and very opportunely to the suitcase on the road.