SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very good
As pictured, good packaging and fast shipping.
good quality, fast shipping all ok!
the order received very quickly, put 5, the seller recommend
super quality! very happy with order!
bring in the case. good quality elaborate details.
super!!! good quality and exactly what i was looking for. fast shipping...will order again!
very dense, of excellent quality
Very good quality travel bags, I am satisfied and I wish I did not order two sets at once! :) I RECOMMEND
excellent quality! packaging is very convenient. nice.
Very good quality. Thought it was blue, but actually aqua stripes. Very nice.
Cool bags, beautiful and comfortable.
Good product. Fast delivery in Hungary. I'm satisfied.
Good product. Fast delivery in Hungary.
Good quality. Happy with purchase.
Came to Riga in a month. Everything as described. Good quality.
Bags liked. The material is durable. Locks too. I ordered even cheaper bags when I get a supplement to the tip: are there any differences? And these prices correspond to the quality.
very cute!
all is very good :)))
perfect
excellent quality travel bags! store and recommend!
still not utilizo But looks good quality. fast arrived super!
Im suprised about items quality. Matched with price! Recommended. Beautiful blue colour
The bags are very high quality and arrived packed well in a resealable plastic bag! They are perfect.
very content with the quality. Not cheap looking.
super full
handbags qualitative, straight stitching locks work well. хим. smell no. shipping with tracking about three way.
good quality.
it took about a month! very lovely set! really liked it. the only thing that confuses is the grid. if something happens to the suitcase (gets wet or something spills inside), then I think that things will get wet. and everything is super! Quality at 5!
Nice stitching. Best quality I've seen. May purchase another set
The material is nice and they fold down into a nice carrying bag when not in use. Overall pleased with the purchase, can't wait to take them travelling.
very-thank you, best regards
Very good and durable quality. fast shipping
sewn neat. good zipper
The goods are quality and very convenient. I recommend the seller a good product. THANKS
Order was as described and is high quality fabric
perfect! good quality and looks very nice. love it!
came of a month, store sent the last day send the ", likely this is because of" discount days 'for this product.look great in gray color, изъянов seams and found not bad. recommend seller match description:)
delivery of the month. matches the description. bags not big. bags letters printed on some bad lack-only.
the store thanks. description corresponds to fully. thank you for fast delivery)
Fast shipping, 2 weeks to Australia. Good quality product.
Aaa
good quality
Nice quality and worthy price
Not used yet but they look great and don’t smell, i’m sure they will be great for our trip in June
fast, super.
after shipping 2 took four weeks. unsatisfactory. koyo fine packing
Reliable store, quality merchandise, arrived quickly and packed well. Recommend
Excellent quality
excellent product. like a picture. very good quality. arrive 3 week.
Excellent
like is set, high quality thing. the only thing i just ordered pink, striped sent me a) oh well, important is not
Very good quality and thicker than normal ones.
very satisfied! quality is good, some odor is. multiple order, it all, to store thank you!
I expected a little better manufacturing quality. All the rest is good and as described.
very small handbags. well match set general and description, zipper work stitching normal, material thinner than expected.
In love with this bags. Really useful and very cool design. The only thing bad is that the print letters come off easily.
I love this store's products! All of them! And I ordered a lot. Every product just as described, and quality is beyong my expectations. I'm very happy. Thank you seller!