SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
product identical ao the description, material good quality and very bobito, great finishing. the delivery take slightly longer three months due the bureaucracy from post office brazilian, but arrived in perfect condition and very well packed! loved! perfect for use as necessairie!
commodity description соответсвует
necesserie perfect... optimal sewing and is like the photo is only a little smaller personally
verry fast delivery
perfect @@@@
Excellent travel cosmetic bag, thank you very much
Loved it!
Quality is not bad
good bag, there are other bags of the same color and style. recommend
fine quality price.
i like it, delivery takes about 5 weeks
free shipping fast arrived ORDER More or less Is pretty big weak and cosy las ZIPS have painting I hope stamina
excellent bag enthusiastic, recommend store
very very nice
zip fragile
look just as the picture and have a good quality handbag
lovely-kit. stitching same place and there are good for big brush length.
-las muestra figment like it. very useful and nicely finished. Shipping fast.
bought not the first the track man of success! swag muzhik pushed up the bags by my all price, five delivery before, three.
I ordered leopard, and received blue. The item is fine.
good case. seemed photo but less.
it is like
It looks same as on the picture.
skeleton handbag seems more photo, keeps soft and really. satisfied money order such but over
Perfect
Perfect! Fast shipping 15 day
good quality
Arrived in the expected time .. It does not stink. Respect the description given by the store. Very nice, thank you very much
Some loose threads, but the overall quality is good!
cosmetic bag good wife like, large store thank you
Excellent
Very fast delivery, less than 2 weeks
Thank you
excellent was worth the money you get from
perfect!!! good quality nice and Price
This is my second purchase and im glad i did. It arrived earlier than what i was expecting. Love the colors and quality. Great for travelling
super
Fast delivery, product looks good.
vERY GOOD, RECOMENDED
fashion quality no Is too good But By free Price deserve it It lot, Is very compact newest coming cool To By ir. recommend
tres bien
loved... liked very the purchase the store very likable, take the arrive per blame mail brazil, but arrived no brazil in one week ❤❤❤❤
well repartida beautiful the color loved. recommend
cosmetic bag very fast, two weeks! epacket service it very fast, recommend it. several sets ordered gift itself and different colors and sizes. black have been packed polyethylene, something like dustbin bag. me cosmetic bag orange seemed to be drawn darker than the picture. roomy. zipper is ok. stitched without. in general all i liked. store recommend!
thank you
the product is very beautiful arrived at 1 months
very good i get it after one week