SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of I Need Organizers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good product
Satisfied arrived very fast quick installation without problem
Ordered two shelves and they arrived to New Zealand within 2-3 weeks approx. Very well packed. There was an instruction how to mount them with pictures :) Both shelves look very nice, hold the stuff of about 2 kg without problems.
Shelves are cool, easy to install. I take the second one) I recommend the store!
It came quickly, corresponds to the description
A plastic bucket, I can't get much weight, but it's pretty good.
Cool shelves, really liked
Quite a flimsy thing. In the photo it looked more reliable
such a great idea and works so well in my cuboard. No screws needed it literally holds itself there amazing
A bit tricky to use, but a great solution
Shelf fire, in the locker on sport it became convenient to place things. Quickly Reached
Shelf quality, packed very well. Goods store recommend.
Very well. Optimization Of things!
good. (the quality isn't as good as what i have expected but good enough with the price.)
Great shelves! I order the second time! This time three shelves and all whole and working. Without holes in the furniture under pressure from the wall to the wall is very convenient and can withstand a lot. I will order more!
Arrived in 2-3 weeks to CET. Packed safely although box sometimes scratched (is there, before packing) the installation is not tried. Seller recommend.
works as advertised although I'm not sure about the carrying weight
This attachment system pressure is fine but so do set top as objects light.
Fits very well without slipping. Highly recommended.
great shelves,helps organize the closest thank you so much.
Very practical
Shelf very good. Come quickly. Until it is adapted. But satisfied with
Ordered 10.11 it is 6.12. Shelves are very like, packaging, the set is very simple, thank you, recommend!
It perfectly meets expectations.
The product arrived but really complicated install it in the closet.
Fast shipping, item that corresponds to the description.
Article very well protected
I'm very happy. I will order more
Excellent shelf, there are all the details, fasteners, instructions. packaged securely. Now I will order more of these in other lockers Thank you!
exactly like picture like ittt!! can hold heavy weight got trouble applying it at first but then succeeded! will be ordering more
thanks very good and strong.
it seems stable
Promptly. Everything came safe and sound. Thank u
ok
I bought it after looking at it, but it wasn't compressed. I can't make a hole in the sink, so I have to buy double-sided tape to attach it, so I can't lift heavy things.
I ordered this item and it is useful for storage as a shelf that I can not before use this place so after I buy I see very useful for me
The goods are excellent. Everything is super!
Good, comfortable shelves, everything corresponds to the written, I will still order
Perfect!! Much better than I expected, it holds a lot of weight. It fits super well
I 've been solved by the wardrobe problem and gained space! Very tough and easy to place.
Very good shelf.
The product is best than is peraba, grab Super well and very solid, the only downside is that popped a women tops folded But patiently put it, contact the store for tell me how to mount and showed me a video of how to do is Super easy…. AND your response was very very fast. The sent to Spain in 11 days already had here. Recommend this seller to 100x100. Many thanks seller!!!!!
Description exactly, thank you store
Super well emballé
Collected today, look ok, expected wider width. But based on picture dimension it is correct, only physical apearance is totally different.
Very soon received.
The shelf is functional, I liked it) Delivered intact) Delivery is very fast.
More than wonderful .. Thank you
Satisfied invite another bit hard was Figure assembly but this course individually
Nice shelf. Quickly enough and easily screwed into the wardrobe, for all kinds of light little things just right. The parcel came quickly in the national package.
Delivery is coming very fast. The product corresponds to the description. You can't appogiare large weights over…
Ok
I liked very comfortable
Just Right
They're perfect. This is the second purchase I make of these shelves. They hold the weight perfectly and I love that I can move the base as I'm interested. They arrive perfectly wrapped and in perfect condition. They 've arrived sooner than expected.